शुल्क वापसी की नीति

Returns

We accept change-of-mind return requests made within 14 days of delivery.

To qualify, the jewellery must be unworn, unused and unaltered, in the condition in which it was received, with its original packaging, tags and any accompanying documents. Proof of purchase is required.

To request a return, email bonjour@lestresorsdevictoire.com before sending the item. Returns sent without prior approval may not be accepted.

Change-of-mind returns

You are responsible for the cost and safe return of a change-of-mind purchase. Because our pieces are valuable and often one of a kind, use a tracked, signature-on-delivery service insured for the full purchase value. Original delivery charges are not refundable unless required by law.

Once the return is received and inspected, we will tell you whether it has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to process the refund.

Faulty, damaged or incorrect items

Inspect your order when it arrives. If it is damaged in transit, faulty, or different from what you ordered, contact us promptly at bonjour@lestresorsdevictoire.com with your order number and clear photographs. We will assess the issue and arrange the remedy available to you.

Australian Consumer Law

Nothing in this policy limits or excludes any rights or remedies available under the Australian Consumer Law. Consumer guarantees may apply beyond the 14-day change-of-mind period.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once the order has been prepared or dispatched.

Contact

For return questions, email bonjour@lestresorsdevictoire.com.